Our Social Customer Care Experts

 Dave McLaughlin
Dave McLaughlin
CEO
Vsnap
 Eric McKirdy
Eric McKirdy
Global Customer Care Manager
Ask.com
 Randy Rubingh
Randy Rubingh
Diretor of Customer Service
StubHub
 Diane Barr
Diane Barr
Vice President, Customer Experience and Brand Standards
Wyndham Hotel Group
 Blake Landau
Blake Landau
Social Media Program Manager, Digital Support
INTEL
 Carolina Aramayo
Carolina Aramayo
Social Media Customer Care Manager
BBVA Compass
 Jason Faria
Jason Faria
Director, Customer Service
ideeli
 Sean Valderas
Sean Valderas
Social Care Manager, Global English
Nokia

Using social media to deliver customer care while cultivating a strong, consistent brand voice

For organizations across the United States and beyond, the future of customer care is clear: you will need social media in your strategy!

You have already begun using social media as a marketing and brand management tool. Maybe you have dipped your toes into using social media for customer care. You recognize that using social media for customer care allows you a unique opportunity to interface with customers on both a very personal, intimate level and to solidify overall brand loyalty due to the public nature of the interaction. However, the dilemma remains: you, like many other companies, are struggling with how to use social media to deliver customer care and deliver it well.

Companies already have many of the necessary resources at their disposal to deliver customer care via their social channels; it is just a matter of leveraging and expanding those resources to deliver care in a consistent, efficient, tailored manner. At Customer Management IQ’s Social Media for Customer Care Summit, you will have the opportunity to learn from experts about:

  • Making the business case for using social media for customer care to get buy-in from internal influencers and decision-makers
  • Developing strategies for adoption that leverage existing resources, drive internal cultural change and ensure sure you are not getting in over your head
  • Turning the risks of engaging with customers via social media into opportunities for developing a consistent brand voice
  • Addressing the persistent challenge of using social media well
For more information, download the brochure.


Who is attending the Social Media for Customer Care Summit?


                                                                Youtube

                                                                Wells Fargo

                                                                Acura

                                                                National Geographic Society

                                                                Sitewire

                                                                PNC Bank

                                                                Pricewaterhouse Coopers

                                                                Sutherland Global
                                                                Farmers Insurance
                                                                Department of Health and Human Services

                                                                MCAP Service Corp

                                                                Fitbit

                                                                Credit Karma

                                                                Masterbrand Cabinets

                                                                ADP AdvancedMD

                                                                Far East University

                                                                Sportsmans Guide

                                                                Segmint Inc

                                                                Moneygram

                                                                Eurail.com
                                                                3M



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